Top
 

Testimonials

I have worked with Swim Pure on more than one occasion and let me just say they are always a pleasure to work with. Casey is always more than willing to help us out when we have any issues that come up even if there ends up not being a problem. If I have my pool cleaning company recommend a service or claim something is broken I call Casey first. Even when we are out of warranty Casey has help ensure that we are not being overcharged. This is very comforting to know you can trust a company when there are so many out there you just cant. I don’t know much about how my pool works, I just love to swim in it. Swim Pure is a more than a service they are a partner in my pool loving experience.

Thanks guys!
– Tim A.

I have owned a pool in the last 4 houses I have lived in and have dealt with several different pool service companies. Swim Pure is absolutely the best pool service company I have experienced. Many of my friends in Austin and Lake Travis area use the services of Swim Pure and they all agree….Swim Pure is reliable, do first-class complete work, are very competitive and responsive. Kirk, the owner, will personally follow up and make on-site visits to ensure customer satisfaction. My pool is running like new, water quality is perfect and the equipment has been taken care of by Swim Pure for years with TLC. I will never consider another pool service company other than Swim Pure….why should I? They are the best in the business and will have my business as long as I own a pool. I will stay with Swim Pure because they are truly a best-in-class company.

– John A.

I had a pool installed this summer and in July Casey Vickers came out and taught my wife and I how to maintain our pool. He did a great job showing us how to maintain our pool without spending a fortune on unnecessary chemicals. Just last week we had our first freeze of the winter (November 13th) and I was having some trouble with my pump. I didn’t know what to do and was worried about the pipes bursting because the pump wouldn’t turn on. I called Casey back not expecting him to pick up his phone, let alone remember me. Long story short he walked me through what I needed to do and took time out of his evening to help an idiot new pool owner (me) and was very professional and courteous. I would highly recommend and use their service!!

– Matt B.

Dear Swim Pure, Thanks a million for all of your help and service. We appreciate all of you so very much.

The E. Family

The pool is SPARKLING and this is after a big group in for ACL! Big thank you to Sterling for righting the ship over here. Thanks again.

– Brian D.

Swim Pure is such an awesome company. They have helped me with repairs and diagnosis of my pool a few times. What I respect the most is that they will offer advice that may keep me from needing their business. Like they’d suggest how I can do something myself to help save cost. They have even referred me to other pool supply places to save on cost and labor. This is HONESTY. I love them and the integrity of their company and employees. I will always go to them first because I know I can trust them.

– Linda P.

As a new pool owner I was hesitant who to select to assist me with the pool at my new home. I have been so incredibly impressed with Swim Pure – they had previously put in the equipment. The professionalism, support and courteous vibes I have received are just so incredible. Casey has been one of the best customer service reps for any company I have dealt with…probably EVER. The knowledge and responsiveness cannot be beat. I am not one to normally put out a post on a vendor – but this one was too well deserved. Great job and thanks for being so awesome! We love our new home and pool

– Holly G.

My husband Arden has been very happy with your service in helping us with equipment warranty issues.

Thanks!
– Samantha A.

Casey Vickers and team did an excellent job in getting our pool pump replaced timely. Great communication and easy to work with! Would recommend Swim Pure to anyone needing pool service.

– Phillip E.

Swim Pure does a great job. Pool looks perfect and I trust them with a key to my house. They are always on schedule. All happens like magic. They helped with my pool school when I bought the house and they do a great job with regular service! Recommend them!

– David W.

A couple of weeks ago you dispatched a technician to my house to repair a plumbing leak on my above ground pool filter and pump. Your guy did excellent work! He fixed the leak, and installed an extra sleeve joint to make any future repairs or maintenance easier and quicker, and he instructed me on the proper maintenance and care of my filter assembly. He was fully prepared by having all the parts he needed stocked in his van, and his repair time was billed honestly. I have had service techs perform work on my house and pool before, and this was my most satisfactory experience. If I need any work in the future, I will definitely call Swim Pure Pools.

I called them late on a Friday afternoon to schedule a repair to my heater. They talked me through a few things and helped me resolve the problem over the phone – no need for a service call at all. Thanks! Will be using them for all my service needs.

– Dan M.

The guys at Swim Pure are really awesome, I have had them out a few times to do different work on my pump and heater. The problems encountered were not your typical run of the mill problems and have not been easy to fix. During the process, the entire Swim Pure team have been courteous, professional, and have gone above and beyond to get the fastest and most effective resolution to the problem parts.

-Phil

Dear Swim Pure Folks ~ We will be moving to another home, sadly one without a pool. I have already notified the new owners of your service and they will be contacting you to continue with service for the pool. Thank you for the great care you have provided. Your new technician, has provided exceptionally great service and has communicated superbly regarding any unusual care or service needed for the pool.

– A long time satisfied customer

Working with Swim Pure Pools was a pleasure throughout the entire process. The quality of the plaster and tile work is unsurpassed. From the original contact until completion of the job they were a pleasure to work with. I wholeheartedly offer my recommendation for Swim Pure Pools. I would not hesitate to do another pool renovation with them at any time in the future.

– R.L.

Thank you very much for all of your help, especially in dealing with the closing and final walk-throughs by the new owners.

– Randy F.

Swim Pure has been servicing our pool for about a year. We’ve been very happy with the weekly maintenance and repairs. When we had a pool emergency (leak), they accommodated us immediately for a repair. Excellent and professional service.

– Marilyn R.

My pool pump failed under warranty so I called Hayward who makes the equipment and they referred me to Swim Pure. I called them and they answered the phone right away, I explained the problem and told them my pump has been out for several days and the water was getting green as a result. They said they would do their best to squeeze me into the schedule and they had a tech call me the next morning to tell me he could come out that day. He showed up, figured out it was a bad drive, got the part, fixed it in one hour, tested everything and got it all working with no issues and no charges…all covered under warranty. The man who came out was very knowledgeable, professional and just a down right all around nice guy. Would not hesitate to call them again.

– M.K.

Swim Pure pools is the only pool company I will use. Casey is knowledgeable and has always been gracious about sharing his knowledge for us to troubleshoot simple issues. I recently had a small issue with a Flow Valve switch and Swim Pure sent out a technician identified the issue and gave us several recommendations for a cost saving solution.

– S. Smith

Kirk got our old pool to live again. Kirk is easy to work with and really knows his pools. I highly recommend him.

– A.U.

Thank you Eric for resolving my spa heater problem and fixing the board. Great guy, fast and friendly! I will be using these guys from now on!

– Bill P.

Swim Pure is my pool maintenance company! They’ve performed our warranty work when needed and now that our equipment is out of warranty they will continue to be the service company that I rely on. They have always been willing to walk me through diagnostic issues over the phone and are timely on their service calls. These people know pools! Thank you Swim Pure

– Sarah S.

Dear Swim Pure, We just had to say Thank you, Thank you, Thank you. After struggling with our pool for months we made the right decision when we called you for service. Alex has our pool looking better than it has ever looked before. He is awesome!!

– Lori C.

Swim Pure has always been so friendly and helpful. From the people in the office who answer the phone to the service tech who takes care of my pool every week they are just great to work with. I LOVE the fact that they email a service log with every visit. I never have to worry about my pool because I know it is being well taken care of.

– Jeanne F.