My pool pump failed under warranty so I called Hayward who makes the equipment and they referred me to Swim Pure. I called them and they answered the phone right away, I explained the problem and told them my pump has been out for several days and the water was getting green as a result. They said they would do their best to squeeze me into the schedule and they had a tech call me the next morning to tell me he could come out that day. He showed up, figured out it was a bad drive, got the part, fixed it in one hour, tested everything and got it all working with no issues and no charges…all covered under warranty. The man who came out was very knowledgeable, professional and just a down right all around nice guy. Would not hesitate to call them again.